Arena Gooyesh Online Classroom Rules & Student Code of Conduct

To maintain classroom discipline, ensure high-quality education, and provide a professional, safe, and effective learning environment, all Arena Gooyesh students are required to comply with the following rules and regulations:

1. Students' age groups and proficiency levels are determined based on the institute's academic programs, placement test results, and educational regulations.
2. Students must join their online classes at the scheduled time. They are advised to join the learning platform a few minutes before the class begins to resolve any potential technical issues.
3. Repeated or unjustified lateness may be recorded as an absence or ineffective attendance in accordance with the institute's academic regulations. A student's late arrival will not normally extend the scheduled end time of the class.
4. Absence beyond the permitted limit for a course may affect the student's academic status, assessment, and continued participation in the course.
5. Students must attend classes from a quiet, appropriate, and distraction-free environment and must avoid any activity that may interfere with the learning process.
6. Students must treat instructors, institute staff, and other students with respect. Insulting, inappropriate, harassing, discriminatory, threatening, or intentionally disruptive behavior is prohibited.
7. Students are expected to participate appropriately in learning activities and follow the instructor's academic instructions.
8. Students must use their microphones appropriately and follow the instructor's instructions. When background noise is present, microphones should remain muted and be unmuted when the student needs to speak.
9. Camera use is subject to the requirements of each course and the instructor's instructions. Where camera use is required, students are expected to comply with this requirement.
10. Recording, photographing, filming, or taking screenshots of online classes without official permission from the institute and instructor is prohibited. Distributing or reproducing class content without authorization is also prohibited.
11. Students must not share class links, usernames, passwords, or other login information with third parties without the institute's permission.
12. Students must keep their account and login information confidential and take reasonable measures to prevent unauthorized access.
13. Students must use their real name and accurate identification details when joining online classes so that their attendance and identity can be properly verified.
14. Students are required to regularly check and comply with announcements, class schedules, and regulations published on the Arena Gooyesh website and information portal.
15. In the event of a technical problem, inability to attend a class, or an emergency, students must notify the instructor or Academic Department as soon as possible.

Private Class Rules

16. Students who need to cancel or reschedule a private lesson must notify the instructor or Academic Department within the time limit specified by the institute. Requests made after the specified deadline may be treated as a completed session.
17. If a student fails to attend a scheduled private lesson without prior notice or coordination with the institute, the session may be considered completed and deducted from the number of sessions stated in the agreement.
18. The duration of a private lesson is based on the scheduled class time. A student's late arrival will not extend the scheduled end time unless otherwise approved by the instructor and the institute.
19. Students are responsible for checking their internet connection, device, microphone, and other required equipment before the class begins.
20. If a class is cancelled due to unforeseen circumstances on the part of the instructor or institute, the cancelled session will be rescheduled in coordination with the student or handled in accordance with the terms of the agreement.
21. Students must attend private classes from a quiet, appropriate environment free from unnecessary distractions.
22. All handouts, files, videos, audio recordings, and other educational materials provided by the institute or instructor are intended solely for the student's educational use. Selling, reproducing, redistributing, or sharing such materials with others without the institute's permission is prohibited.
23. Students must respect the privacy of instructors and other students. Sharing personal information, photographs, recordings, or other content relating to participants without their permission is prohibited.
24. In the event of a violation of the institute's rules and regulations, appropriate disciplinary measures may be taken based on the nature, severity, and frequency of the violation. Such measures may include a verbal warning, written warning, temporary restriction of access to classes, or other academic and disciplinary measures.
25. In serious cases or in the event of repeated violations, the student's continued participation in the course may be suspended or terminated in accordance with the enrollment terms, agreement, and institute regulations.
26. Enrollment in an Arena Gooyesh course constitutes the student's acknowledgment and acceptance of the institute's academic and disciplinary rules and regulations. Students are required to comply with all applicable regulations throughout their course.

 

Arena Gooyesh Online Course Enrollment Terms & Conditions

1. Class Schedule
   Arena Gooyesh Foreign Language Institute – International Department determines the days and hours of online classes based on the course type, student's level, academic program, class capacity, and instructor availability. The schedule is provided to the student at the time of enrollment.
2. Attendance at Scheduled Classes
   Students are required to attend classes on the scheduled days and at the scheduled times and to organize their availability accordingly.
3. Quality Trial Session
   To allow students to become familiar with the teaching approach, quality of instruction, online classroom environment, and interaction with the instructor, one initial session will be provided as a “Quality Trial Session.”
4. Withdrawal After the Quality Trial Session
   If a student is not satisfied after attending the Quality Trial Session, they may notify the Program Manager or Academic Department within the specified period and request withdrawal in accordance with the terms of the enrollment agreement.
5. Institute's Commitment to Class Delivery
   Arena Gooyesh is committed to delivering classes according to the scheduled program and using appropriate online platforms to provide a professional learning experience.
6. Schedule Changes by the Institute
   The institute will make reasonable efforts to maintain the announced schedule. However, unforeseen circumstances, technical problems, emergencies, or factors beyond the institute's reasonable control may require a class to be rescheduled. Students will be notified as soon as possible through the institute's official communication channels.
7. Teaching Quality and Instructor Qualifications
   Arena Gooyesh provides its courses through qualified, experienced, and institute-approved instructors using appropriate teaching methodologies.
8. No Guarantee of Examination Results
   The institute is committed to providing high-quality educational services. However, no specific score or examination result in IELTS, TOEFL, TOEIC, or any other examination is guaranteed. Final results depend on factors such as the student's initial level, attendance, participation, practice, independent study, and individual examination performance.
9. Student Attendance Responsibility
   Students are required to attend classes at the scheduled time. Absence, repeated lateness, or repeatedly leaving a class without prior coordination may be recorded in accordance with the institute's regulations.
10. Class Cancellation or Rescheduling by the Student
    If a student needs to cancel or reschedule a class, they must notify the instructor or Academic Department at least 24 hours before the scheduled class time.
11. Cancellation Less Than 24 Hours in Advance or Absence
    Cancellations or rescheduling requests made less than 24 hours before the scheduled class, or failure to attend without prior notice, will be treated as a completed session and deducted from the student's contracted sessions, except in emergency situations approved by the institute.
12. Student's Technical Requirements
    Students are responsible for providing an appropriate device, stable internet connection, microphone, and other equipment required to participate in online classes.
13. Technical Problems During Classes
    If a technical problem occurs on the student's side, the student must notify the instructor or Academic Department as soon as possible.
14. Instructor Changes
    The institute may change an instructor due to educational requirements, instructor absence, emergencies, or other legitimate reasons. The institute will make reasonable efforts to provide a replacement instructor with appropriate academic qualifications and teaching experience.
15. Appropriate Learning Environment
    Students must attend classes from a quiet, appropriate environment free from unnecessary distractions.
16. Use of Educational Materials
    All handouts, files, videos, audio recordings, and other educational materials provided by the institute or instructor are intended solely for the student's educational use. Selling, reproducing, redistributing, or sharing such materials without the institute's permission is prohibited.
17. Privacy
    Sharing personal information, photographs, recordings, or other content relating to instructors or other students without their permission is prohibited.
18. Acceptance of Enrollment Terms
    Completion of the enrollment process and signing of the agreement constitute the student's acknowledgment and acceptance of the enrollment terms, academic regulations, student code of conduct, and financial terms applicable to the course.

 

Arena Gooyesh Cancellation & Refund Policy

1. Cancellation Before the Course Begins

A student may submit an official cancellation request at least one scheduled session before the course begins.

If the request is submitted within the specified period and the student has not used any educational services, 100% of the tuition paid will be refunded.

2. Cancellation After the Course Begins

Once the course has started, tuition is not automatically refundable. Any refund request will be reviewed based on the educational services used, sessions already delivered, and the terms of the enrollment agreement.

The cost of educational services already provided and completed sessions, where applicable, will be deducted from the refundable amount.

3. Quality Trial Session

For courses that include a Quality Trial Session, the cost of this session in the event of withdrawal will be calculated based on the amount determined by the institute and may be deducted from the refundable amount.

4. Student Absence

Failure to attend a class does not, by itself, constitute cancellation or automatically qualify the student for a tuition refund.

The institute's attendance, cancellation, and rescheduling policies will apply.

5. Official Refund Request

A cancellation and refund request must be submitted through the official communication channel specified by the institute.

Verbal notification to the instructor or failure to attend a class does not, by itself, constitute an official refund request.

6. Review of Refund Requests

All refund requests will be reviewed by the relevant department. The final refundable amount will be determined after applicable deductions for educational services already used, in accordance with the enrollment agreement.

7. Refund Processing Time

If a refund request is approved, the institute will process the refundable amount within a maximum period of one month from the date of final approval of the request.

8. Course Cancellation by the Institute

If the institute cancels a course or is unable to provide the agreed educational services, the matter will be handled in accordance with the enrollment agreement. Where applicable, students may be offered options such as transfer to another course, rescheduling, or a tuition refund.

9. Exceptional Circumstances

Refund requests arising from exceptional or emergency circumstances may be reviewed on a case-by-case basis. Such requests will be decided based on the circumstances and the terms of the enrollment agreement.

10. Acceptance of the Refund Policy

Enrollment in a course and payment of tuition constitute the student's acknowledgment and acceptance of the Arena Gooyesh enrollment terms, academic regulations, and Cancellation & Refund Policy.

 

Arena Gooyesh Discount & Promotional Policy

Arena Gooyesh Foreign Language Institute may offer special discounts, promotional campaigns, and enrollment benefits for selected courses and during specific periods in order to make high-quality language education more accessible.

Each promotional offer has specific eligibility requirements, validity periods, and terms. The applicable terms will be clearly communicated to students before enrollment.

1. Discount Transparency

• The discount amount or type, validity period, eligible courses, and conditions of use will be stated before enrollment.
• Discounts are valid only during the stated promotional period.
• Students can review the final tuition amount after applying the applicable discount before making payment.
• The terms of each promotion will be available to students at the time of enrollment.
• Once the promotional period expires, the discount will no longer be available unless the institute officially extends the promotion.

2. Early Registration Discount

For selected courses, Arena Gooyesh may offer an Early Registration Discount.

Students who complete their registration and payment within the specified period before the course begins may receive the applicable discount, provided that they meet the stated eligibility requirements.

After the early-registration deadline, the discount will automatically expire unless the institute officially extends or modifies the offer.

3. Referral Program

When a Referral Program is active, existing students may receive benefits by referring new students, subject to the applicable promotional terms.

The referral must be completed before the new student's enrollment and in accordance with the institute's stated referral procedure.

The discount amount, application date, and eligibility requirements will be communicated when the promotion is launched.

4. Seasonal and Promotional Campaigns

Arena Gooyesh may offer special promotions during seasonal periods, new course launches, educational events, or marketing campaigns.

Each campaign may have its own conditions, including:

• Discount percentage or amount
• Eligible courses
• Start and end dates
• Eligible participants
• Minimum or maximum purchase requirements
• Conditions of use
• Whether the promotion can be combined with other discounts

The specific terms of each campaign will be announced when the promotion is offered.

5. Non-Combination of Discounts

As a general rule, discounts cannot be combined with other discounts or promotional offers unless the official terms of the relevant campaign expressly allow multiple offers to be used together.

Where multiple offers are available, the student may use the offer for which they qualify according to the applicable terms.

6. Personal and Non-Transferable Discounts

Discounts assigned to a specific student are generally personal and non-transferable. They cannot be transferred to another person, exchanged for cash, or used for a course other than the one specified in the offer unless the promotional terms expressly allow otherwise.

7. Discounts and Refunds

If a withdrawal and refund request is approved, the refundable amount will be calculated based on the actual amount paid by the student and the institute's applicable Refund Policy.

The value of the discount itself is not refundable as cash.

8. Modification or End of a Promotion

Arena Gooyesh may stop a promotion after its stated expiration date, when the available capacity has been reached, or when the promotional conditions have ended.

Once enrollment and payment have been completed under the terms of a promotion, the terms accepted at the time of enrollment will apply to that transaction.

9. Special Eligibility Discounts

Certain discounts may be available only to specific groups of students, selected courses, or specific circumstances.

Students must meet the applicable eligibility requirements at the time of enrollment and may be required to provide supporting information or documentation.

10. Misuse of Discounts

The use of false information, unauthorized discount codes, multiple accounts, or any other attempt to circumvent the terms of a promotion is prohibited.

If misuse is identified, the institute may cancel the discount and calculate the applicable tuition based on the standard course price.

11. Promotional Information

The main terms of each promotion, including the discount amount, validity period, eligible courses, and applicable restrictions, will be communicated through the institute's official channels.

12. Final Promotional Terms

The terms published for each promotion at the time of enrollment constitute the final terms governing the use of that discount.

Students are advised to carefully review the course terms, final tuition amount, discount validity period, and applicable restrictions before making payment.

Arena Gooyesh Online Examination Rules & Regulations

To ensure that examinations are conducted in a fair, organized, and standardized manner, all students of Arena Gooyesh Language Institute are required to comply with the following rules.

1. Before the Examination

• Students are responsible for ensuring that their computer or mobile device, internet connection, camera, and microphone are ready before the examination begins.
• Students are advised to access the examination platform or link 10–15 minutes before the scheduled start time.
• Students must use their correct name and personal information when accessing the examination.
• The examination must be taken in a quiet and appropriate environment without the presence of other individuals.
• Students must carefully read the examination instructions and specific rules before starting the examination.

2. During the Examination

• The examination must be completed within the specified time period.
• Each student may participate only through their own authorized account.
• The use of books, notes, mobile phones, search engines, translation tools, artificial intelligence tools, or other resources is prohibited unless expressly permitted in the examination instructions.
• Receiving or providing answers to or from other students or third parties is prohibited.
• Sharing an account or allowing another person to take an examination on behalf of the student is prohibited.
• Recording, copying, photographing, or distributing examination questions, answers, screens, audio, or video without the institute's permission is prohibited.
• Where camera or microphone use is required, students must follow the relevant examination instructions.
• Repeatedly leaving the examination environment, making unusual page changes, or creating unjustified interruptions may be recorded and reviewed by the examination system.
• Any conduct that violates the examination rules may result in termination of the examination or cancellation of the examination result.

3. Technical Problems

• Students are responsible for checking their equipment and internet connection before the examination.
• If a technical problem occurs, the student must notify the institute through its official communication channel as soon as possible.
• Problems related to the student's personal internet connection, device, or equipment do not necessarily result in an extension of examination time.
• If a technical problem occurs on the institute's or examination platform's side, the matter will be reviewed and, where necessary, a decision will be made regarding continuation, extension, or repetition of the examination.

4. Examination Absence

• Attendance in final examinations and scheduled assessments is mandatory when previously announced by the institute.
• If a student is unable to attend, they must submit a request through the institute's official communication channel within the specified period.
• A make-up examination may only be arranged with the institute's approval and in accordance with the applicable conditions.
• Failure to attend without prior notice may be recorded as an examination absence.

5. Academic Misconduct and Cheating

Academic integrity is a fundamental principle of Arena Gooyesh.

In the event of confirmed or observed misconduct, including:

• Unauthorized use of resources
• Receiving or providing answers
• Using another person to take the examination
• Unauthorized use of translation or artificial intelligence tools
• Sharing examination questions or answers
• Attempting to alter or manipulate an examination result

the institute may invalidate the examination result and take further action in accordance with its academic regulations.

6. Examination Results

• Examination results will be made available to students after evaluation and within the timeframe announced by the institute.
• The result-processing time may vary depending on the type of examination and assessment method.
• Automated examination results may be provided immediately or after completion of the relevant evaluation process.

7. Review and Appeals

• Students may submit a request for review through the institute's official communication channel if they have questions or concerns regarding their examination result.
• Requests for review must be submitted within the period specified by the institute.
• Any review will be conducted according to the type of examination and the applicable examination procedures.
• Requests submitted after the applicable appeal period may not be eligible for further review.

8. International Examinations

Where an Arena Gooyesh course or educational service relates to preparation for IELTS, TOEFL, TOEIC, or other international examinations, the official rules of the relevant examination provider also apply.

Arena Gooyesh does not establish or modify the rules of official international examinations. Students are responsible for reviewing and complying with the official regulations of the relevant examination provider.

9. Examination-Specific Rules

Examination conditions may vary depending on the course, language level, assessed skill, examination format, and type of assessment.

Therefore, the specific instructions issued for each examination, together with these general regulations, shall apply to that examination.

10. Acceptance of Examination Rules

By accessing and participating in an examination, the student confirms that they have read, understood, and accepted the Arena Gooyesh Online Examination Rules & Regulations.